Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SH BAG HOUSE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the SH BAG HOUSE SDN. BHD., accessible from https://shbaghouse.casa/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently provide shipping within Malaysia only. We do not offer international shipping at this time.
2. Shipping Fees
We offer free shipping on all Orders within Malaysia. No additional delivery charges will be applied at checkout.
3. Processing Time
All Orders are processed after payment confirmation. Orders are typically processed within a reasonable timeframe before shipment. Processing times may vary depending on order volume or product availability.
4. Delivery Time
Estimated delivery time is within 7 working days from the date of order confirmation.
Please note:
- Delivery timelines are estimates and may vary depending on location, courier services, and external factors.
- Delivery to remote or less accessible areas may take slightly longer.
5. Delivery Method
Orders will be delivered using our selected courier service providers. The courier used may vary depending on your delivery location.
6. No Express or Overnight Shipping
We do not provide express or overnight delivery services. All Orders will be shipped using standard delivery methods only.
7. Order Tracking
Where available, tracking information will be provided once Your Order has been shipped. You may use the tracking details to monitor the status of your delivery.
8. Delivery Issues
While we aim to ensure timely delivery, delays may occur due to unforeseen circumstances such as:
- Weather conditions
- Courier service disruptions
- Public holidays
We are not responsible for delays caused by third-party courier services, but we will assist You in tracking and resolving delivery issues where possible.
9. Incorrect Shipping Information
You are responsible for providing accurate and complete shipping details. We will not be liable for failed deliveries due to incorrect or incomplete addresses provided by You.
10. Failed Delivery Attempts
If delivery attempts fail due to unavailability or incorrect information, the courier may attempt redelivery or return the parcel. Additional arrangements may be required to complete the delivery.
11. Damaged or Missing Items
If You receive a damaged parcel or notice missing items, please contact us as soon as possible with relevant details. We will review the issue and assist accordingly.
12. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.
13. Contact Us
If You have any questions regarding this Shipping Policy, You may contact us:
SH BAG HOUSE SDN. BHD.
Address: No. 82A, Jalan Permas 1, Bandar Baru Permas Jaya, 81750 Masai, Johor
Email: sanni.sunny2602@gmail.com / shbag856@outlook.com
Phone: 011-2092 5100