1. Items sold are not exchangeable nor refundable unless:
- The merchant sent the wrong item.
- The purchased item received does not match the specifications, description, features, or information advertised on the website.
- The purchased item received is spoiled, damaged, or defective upon delivery.
- Exceed the delivery timeline per the company’s Shipping Policy
2. For refund, the customer is required to provide:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, order details, or other supporting documents requested by the company.
All return and refund requests must be sent to the company at sanni.sunny2602@gmail.com / shbag856@outlook.com within 24 hours of receiving of the item.
Any requests submitted after the 24-hour period or without the above mentioned required evidences will not be accepted.
Once a refund is approved, the refunded amount will be credited back to the customer’s original payment method. The refund process may take 7–14 business days depending on the issuing bank or payment provider.